Frequently Asked Questions – Selection and Operations

How does EnScene select providers?

Each provider must submit a detailed profile outlining their services, experience, and approach.

We review the relevance of the proposed services, their suitability for senior living environments, and the provider’s level of professionalism.

Are the services adapted to senior residences?

Yes. EnScene prioritizes providers who are able to adapt their content, duration, and approach to the realities of senior living environments.

Who sets the pricing?

Providers determine their own rates.

Final terms and conditions are agreed upon directly between the residence and the provider.

Does EnScene manage the organization of the activity?

EnScene acts as a facilitator. We forward requests and ensure follow-up to promote a clear and harmonious collaboration.

What happens in the event of an unexpected issue or dissatisfaction?

Our team remains available to support both parties and help find an appropriate solution to the situation.